"Choosing whether to handle PR in house, utilize freelancers or contractors, an agency or DIY will depend entirely on your budget, company size and unique set of needs," said Molly Smith, a senior publicist. "If you can't answer the question, 'Why am I doing this?,' implementing any PR strategy or tactic [or business model] is going to be an uphill battle."
Smith notes your "why" is your story, not your product or your service. For example, say you are a launching a new restaurant. Instead of saying check out this new trendy place (your what,) you'll need to answer why does it matter? Why should I eat there? Why did you decide to start this restaurant in the first place?